PROLOGUE:
There
are far more people I owe a debt of gratitude to than I can mention here. All
across the globe I have learned so much from so many that I can only hope to
someday repay. But before I start this post I would like to acknowledge two
people in particular for their unknowing contribution. Two people who helped me
make the decisions to enable me to offer this announcement.
They
did not help me because of me. They had no way of knowing what I took from
them. They did it because of who they are and the incredible talent they have
for sharing of themselves, asking little in return.
The
first is Aaron Wall for his marketing savvy and for turning me on to Seth
Godin, the second person I need to acknowledge. Had it not been for The Purple
Cow and subsequent books and posts, I would not have had the insight or the
courage to lead my outsourcing company to become remarkable.
I
believe the post I am about to make has the opportunity to change the small
corner of the world I can influence for the better. I believe it can help to
eliminate prejudice and teach those who want to learn to “see” the world
through the eyes of others.
I believe mutual respect is the key to effective
communication and I also believe the future of the human race lies in all of us
understanding that the world is becoming smaller fast and we are not so
different, us and them.
Recently Aaron Wall made a post
asking for drupal developers, http://www.seobook.com/jobs/view/5841 but he then
said this:
We recently had another project
outsourced to India and are not likely to go that route again soon, if ever. If
we build trust in each other and work well together we have a lot of fun ideas
for creating additional sites and adding features and tools to SEO Book.
In case you didn’t know, I just
opened my own outsourcing company in July of last year so naturally, a
statement like that from someone as respected as Aaron is a huge concern to me.
I realize that India has a bad reputation with many American and European
companies and I can understand why Aaron might feel the way he does but I KNOW
it can be different and now my livelihood depends on changing that perception.
Online Marketing IS the
Real World
I believe the days of throwing
a keyword rich domain together, posting in a few blogs and getting a top
organic placement are coming to an end. Online promotion and search marketing
is coming of age and has gotten much more competitive and sophisticated. A wide
range of services and techniques need to be skillfully applied to win at online
marketing, just like in the real world. In
fact, today, online marketing IS the real world.
Few people have all the in-house resources needed to compete
successfully online without making such large investments that profit margins
quickly become difficult to maintain. That makes the idea of outsourcing
attractive.
But the problem with outsourcing is trust. How can you trust
someone on the other side of the globe to do the work you need done, honestly,
professionally and with your best interests at heart? How can you hand over
your hard earned money and be confident you didn’t just throw it away?
OUTSOURCING IS SMART BUSINESS. HERE’S
THE SECRET TO NOT GETTING RIPPED OFF
My outsourcing business is brand new. I just opened it in
July’07. It is a very competitive field and not everyone I’m competing against
is trustworthy. I WANT YOUR BUSINESS
because without it, I lose and so do you because we really are capable of
producing value and we are committed to your success. So how can I earn your
trust? How do you know you can trust me?
Because I’m not going ask you to pay me until AFTER we do the work.
You do not have to risk feeling like you were taken advantage of !
I know that is
remarkable. I WANT it to be remarkable because for me to succeed I HAVE to gain
your trust so I can gain your business so that you can tell others. I have a
lot of world class resources and offer a lot of services. I want you using my
company for a lot of things for a long time and telling people of your good
experiences but I will never have that chance if you can’t trust me enough to
give me that first shot.
I’m asking you now for that shot.
I can have my development staff create custom widgets for
you that generate free inbound links. I can have them build you custom database
applications. I can have them install and/or modify joomla. We can develop php,
.asp and are proficient in drupal, mambo, video applications and we can install
and/or modify just about ANY open source scripts. There is no development job
too big or too small.
I can have my design people create a new, updated site including
logos, banner ads and templates. We are fast and affordable and we will prove
it BEFORE you have to pay a dime.
I can have my seo staff do any kind of on-site optimization and my link masters secure links from everything
from the SEO basics to the more advanced
techniques.
If you can see the value of adding some really nice scripts
to your site for those natural links, for more visitors or for more revenue, or
you are just tired of spending more time and money for the stuff you know
outsourcing would be better for but didn’t want to take the chance of being ripped
off, then just send me an email or call
my people on live chat, (an open source program you can add to your site too
BTW). Let us show you what we can do for you and only AFTER we prove you can trust us to do what we say we will do, will
we expect you to pay us.
I don’t mean to oversell. I’ve been in the internet business
long enough to know that no one company has all the answers for everyone. We
may not be a good fit or the right choice for you. But what makes this
remarkable is that is a risk that you don’t have to take because I’m willing to
take it.
We will try hard to exceed
your expectations. If we do, tell your friends. If we don’t – tell me!
I am fully aware that not everyone online is honest and some
use technology to mask their true intent. But I have always had the philosophy that you
worry most about the people who DO pay you instead of spending all your time
worrying about those who don ‘t. Besides, I’ve been doing this kind of work a
long time and I don’t claim to know all the tricks but I know enough that I’m
confident I can tell the people who really do need help finding a service
provider online they can trust opposed to someone wanting to steal a few links
or scripts to spam one more dope site. If you are full of crap and can convince
me you’re not, then you’re pretty damn good and probably deserve some freebies
on my dime for your unique presentation at least.
The idea is not to give away free work. The idea is to give
you the opportunity to evaluate for yourself if we are going to be able to
contribute effectively to your overall objectives and provide a positive
return. I have the confidence in my staff that they can more often than they can not. So confident that I am willing to
take all the risk! That is remarkable and should be a start to killing the
in-house, out-source debate.
The contention within that debate has always been centered
around trust and I am certainly raising the bar on that issue and now with me
having the guts to go for it, it puts pressure on other outsourcing companies
to either follow suit or explain why they are not willing to accept the same
risks as Techndu.
EXPECT MORE AND YOU ARE MORE LIKELY TO GET IT.
http://outsource.techndu.com
For open source scripts
http://toolstore.techndu.com
The Upside
Lower labor costs – you can save as much as 75% compared to
US and European wages
Wide range of resources to draw from – we have a staff of 16
people covering a lot of disciplines
No employment taxes – the hourly rate is only a portion of
the true labor costs when you figure in taxes
No fixed labor costs – when the project is over the expense
stops
Frees your time to do what you are good at – spend your time
selling more services and making more money
Stay ahead of the technology curve- add new stuff fast
Outsourcing company can be invisible to your clients – we do
the work and you take the credit
No increased office expense for additional staff – you don’t
have to buy my people a desk and a computer
The Downside
Time
difference – for half of the
planet, your day is our night. A 24 hour response is common
Language barrier – everyone on staff speaks English BUT it
is their second language. Accents are a problem and often email, skype and
messenger are the best ways.
If you can live with the downside to gain the benefits of
the upside, outsourcing can be a smart
move for your business.
Peace Y’all
G
Get cleaned up for supper and this
time do more than just get your hands wet!